2006-present Coface
http://www.cofaceuk.com
As CRM Lead Analyst for the UK & Ireland subsidiary of Coface, the leading French credit insurance company, I deal with day-to-day project management for the CRM system, serving two-thirds of the company's workforce in departments as diverse as Marketing, Sales, Risk and the Service Centre.
1998-2006 Selligent
http://www.selligent.com
Selligent is a Belgian company producing CRM software. As Lead Analyst I occupied a management-level position in the R&D team, reporting directly to the CTO, in a role involving product management and project leadership skills. My main task was to interface between partners and product consultants and the 20-strong R&D team, ensuring that new versions of the software correspond to end-user’s expectations while at the same time maintaining consistency with product architecture. From my former positions with the company I also retained responsibilities for first-line documentation and training on new product features.
Lead Analyst 2003-2006
Knowledge Manager 2000-2003
Corporate Training and Documentation 1999-2000
Trainer 1998-1999
1995-1998 Telxon
http://www.symbol.com
Telxon was an American company producing hand-held computers and wireless LAN solutions. As Trainer in their International Support Centre in Brussels I contributed to their computer-based training systems and designed and delivered new training courses and documentation. In 2000, Telxon was acquired by Symbol Technologies, its biggest competitor, and its products discontinued.
